Frequently Asked Questions

I have nearly 40 years of experience in the IT industry, working for government departments, corporate businesses and myself.

Yes, after an initial email or phone call to discuss the problem, I will visit your home or office to fix any tech or IT issues you have. However, certain problems can be fixed remotely, via Zoom or over the phone. I will always let you know the best option for you.

 I charge £50 per hour, regardless of the issue. You pay for my time, not per device or problem. Parts not included.

It’s the overwhelming feeling of irritation, frustration or exasperation you get when trying to fathom out your new gadget or latest piece of technology. If you (or someone you know) are baffled by your tech or feel like your gadgets are out to get you, you’ve got ‘Gadgetitis’! 

What’s the cure?

Give me a call!

I am happy to work on any device or operating system and can get software working across all platforms.

It totally depends on your needs. A laptop is portable and gives you flexibility, but a desktop has a larger screen and is easier to navigate. A Chromebook is great if you use Google, but it lacks the functionality of a laptop. I am always happy to advise what’s best for your needs and budget, including iPads and tablets.

The first thing I do when fixing any tech is back up your data and move it to another safe device. Don’t forget, you need to back up your data regularly and definitely before we work together. Backing up data is your ultimate responsibility.

I will always check and advise whether your existing software can be used on any new tech systems.

If you’ve received a scam email/text or think you’ve been hacked or targeted by online fraudsters, please contact me ASAP. I can offer initial advice, then point you in the direction of the Wiltshire Bobby Van Trust or the Police Cyber Crime Department.